FAQ

Got questions?
If you don’t see your question listed below, don’t hesitate to drop us a line. We’re always here to help.

info@hawawho.com
Instagram: @hawawhoshop
Hours: Monday – Friday | 10 AM – 4 PM
🚫 Closed: Saturday & Sunday

MOST ASKED QUESTIONS

1. How much does shipping cost?
We offer free shipping on all domestic orders within the United States. International shipping fees vary based on location and order size.

2. How long does it take to process and ship my order?
Orders are typically processed and fulfilled within 2–5 business days. After fulfillment, domestic delivery takes 5–10 business days.

3. Do you offer international shipping?
Yes, we ship internationally to select destinations. Delivery times and costs vary depending on your location.

4. How can I track my order?
Once your order has been shipped, you’ll receive an email with tracking information.

5. What should I do if my order is delayed?
While we strive for timely delivery, delays may occur due to weather, holidays, or carrier issues. If your order is significantly delayed, please contact us for assistance.

6. What happens if my order is lost or damaged during shipping?
If your order is lost or damaged, please contact us immediately. We’ll assist in resolving the issue by providing a replacement or refund if eligible.

7. Can I change my shipping address after placing an order?
To avoid delays or delivery issues, please ensure your shipping address is accurate at checkout. If changes are needed, contact us as soon as possible.
1. What is your refund policy?
We accept refund requests for misprinted, damaged, or defective items within 30 days of receiving your order. Claims for lost packages must be submitted within 30 days of the estimated delivery date.

2. How do I request a refund or return?
To initiate a refund or return, contact us with your order details, and we’ll guide you through the process.

3. Are there any items that are not eligible for a refund?
Yes, certain items like face masks and personalized products are not eligible for returns or refunds due to health and hygiene reasons.

4. How long does it take to process a refund?
Refunds are typically processed after we receive and verify the returned items. It may take 5–10 business days for the refund to reflect in your account.

5. Who is responsible for return shipping costs?
Customers are generally responsible for return shipping costs unless the product is defective, damaged, or misprinted.

6. Can I exchange an item instead of requesting a refund?
Currently, we do not offer direct exchanges. If you’re unsatisfied with an item, you can return it and place a new order.

7. What should I do if I received the wrong item?
If you received the wrong item, please contact us immediately so we can correct the mistake by sending the correct product or issuing a refund.

For further questions, don’t hesitate to contact us at info@hawawho.shop.
Hawa Who Shop is a lifestyle brand offering unique, luxury-inspired clothing and designs that blend cultural heritage with contemporary fashion. Each piece reflects individuality, creativity, and sophistication.
We offer a variety of premium apparel, including graphic tees, hoodies, tank tops, shorts, and more for both men and women. Each collection is thoughtfully designed to inspire and empower.
You can shop all our collections directly on our website. Stay updated on new releases and exclusive drops by subscribing to our newsletter and following us on social media.
Our designs are a fusion of luxury, cultural depth, and modern style. We prioritize high-quality materials, meaningful artistry, and empowering messages in every piece.
Yes, we offer international shipping. Shipping fees and delivery times vary depending on your location.
We accept returns within 30 days of purchase for items that are unworn and in their original condition. Visit our Return Policy page for more details.
You can reach us through the Contact Us form on our website or email us directly at info@hawawho.com. We aim to respond within 24-48 hours.
Sign up for our newsletter and follow us on Instagram at @hawawho_official and @hawawhoshop for the latest updates, exclusive deals, and behind-the-scenes content.
Yes! We’re always open to collaborations. If you’re interested, please reach out via our Contact Us page or email info@hawawho.com
We are committed to sustainability and are actively working to ensure our production processes are as environmentally friendly as possible.

BRAND VISION

Hawa Who emerges from the pulse of city streets and the stillness of coastal skies.
A red-and-white palette nods to vintage West African tapestries and seaside sunshades—softened by sand-toned neutrals and grounded in bold black accents. The silhouettes are elevated yet effortless: from structured tees and monogrammed shorts to breezy high-waisted pieces—each designed with intention, detail, and soul.

Hawa Who is where modern nostalgia meets cultural clarity—a seamless dialogue between heritage and now. Inspired by the rhythm of movement, the brand translates daydreams into textiles, blending comfort with quiet confidence.

It reimagines everyday luxury with a knowing edge. A butterfly, a boat, a house by the shore—symbols woven through collections like memories caught mid-bloom. Hawa Who speaks not to trend, but to feeling—rooted in the idea that what you wear should say everything, without saying too much.

Get in Touch:
We're Here to Help

HOURS
Mon - Fri 9:00 am – 5:00 pm

📧 Email: info@hawawho.com

We’d love to hear from you! For inquiries, feedback, or assistance, feel free to reach out. We aim to respond within 24–48 hours. Don’t hesitate to connect with us—we’re here to help!